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HRDQ has been a leading resource for the training community for over forty years. Facilitators, coaches, consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares our passion for soft-skills training and performance improvement can benefit from our products and services.

How to Improve Your Customer Service Skills

Posted by HRDQ on 08/08/2018 to Customer Service

New Webinar Illustrates the Top Tips for Great Service

Today’s customers want the best service possible -- and if they do not get it they will take to Yelp, the Better Business Bureau or Google to tell others. Improving your customer service skills is essential in today's fast paced and very visible business world.

Research shows that value-added (which is taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (which is delivering an unexpected, compelling surprise) creates animated advocates and benefits the bottom line. No matter if those you serve are external customers or interior colleagues, delivering an innovative service experience will dramatically enhance your reputation.

This webinar is based on presenter Chip Bell’s new bestselling book, "Kaleidoscope." It will provide the tools, tips and techniques for delivering service ingenuity that gets people talking. Attendees of this webinar will learn how to appreciate the importance of a unique service experience and they will gain enhanced skills in how to use six distinctive strategies for delivering a valuable experience people want to talk about.

Attendees will learn how to brainstorm application ideas for immediate application of techniques learned in the session, craft application plans for the transfer of learning from the webinar to the workplace, and they will be able to expand their skills in becoming a more effective team member while providing remarkable experiences to those served.

The webinar takes place Wednesday, Sept. 5 from 2-3 p.m. EDT. Register here: https://register.gotowebinar.com/register/3317578814377954562.

Want more information on how to improve your customer service skills? HRDQ's 'Becoming a Customer Service Star' is a program that helps both employees and managers examine their attitudes about customer service in five critical areas: having a positive attitude toward customers; encouraging customer feedback; responding to customer problems; developing repeat relationships; and seeking to exceed customer expectations. Learn more here: https://www.hrdqstore.com/becoming-a-customer-service-star.