HRDQ has been a leading resource for the training community for over forty years. Facilitators, coaches, consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares our passion for soft-skills training and performance improvement can benefit from our products and services.

How a Communication Style Assessment Helped a Struggling Admin Team

Posted by HRDQ on 10/26/2018 to Communication
Communication Style Assessments Help Struggling Teams HRDQ’s “What’s My Communication Style?” communication style assessment tool has offered many managers and employees the opportunity to learn their own style and develop a way to better communicate with others.
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How to Handle Difficult Workplace Conversations

Posted by HRDQ on 10/17/2018 to Communication
You can navigate difficult discussions more effectively Difficult conversations are bound to happen in the workplace. It’s only a matter of time before a manager has to convey disappointment, let an employee go, or express disagreement with a decision. How you handle difficult conversations can make all the difference. If you remain calm and stick to the task at hand, you can walk away with more satisfaction that you thought was possible.
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Using Influence to Achieve Success

Posted by HRDQ on 09/19/2018 to Communication
Learn the four types of interpersonal influence styles Influence is a part of everyday work life. Knowing how to use influence to resolve misunderstandings and negotiating complex deals is an important part of achieving success at work. There are several different styles of interpersonal influence, and it's important to know the types for a better work experience.
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Learn About Your Communication Style with Upcoming Webinar

Posted by HRDQ on 07/24/2018 to Communication
Great Communication is Essential and Can be Developed Effective communication is one of the most important parts of any organization. If communication is not clear then the business is likely to suffer.
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What’s in ‘What’s My Communication Style?’ Assessment and How it Can Help

Posted by HRDQ on 06/21/2018 to Communication
An Efficient Communication Style Assessment Effective communication in the workplace is extremely important. When communication breaks down, work will suffer and success is at stake. Managers and employees need a resource to help them develop better communication if their own efforts aren’t helping. This is where ‘What’s My Communication Style’ comes in.
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How You Can Actually Measure Communication in The Workplace

Posted by HRDQ on 06/17/2018 to Communication
The Importance of Communication in the Workplace Effective communication is essential for a successful organization. If there are frequent office-wide misunderstandings and colleagues are unwilling to talk through work issues, the company is likely to suffer as a result.
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Learn Your Communication Style from 'The Office' Characters

Posted by HRDQ on 04/05/2018 to Communication
Have you ever wondered what kind of communicator you are? Knowing which type you are can help improve your working relationships with others, which leads to a happier workplace. The following are the types of communicators:
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Five Ways to Improve Communications in the Workplace

Posted by HRDQ on 03/14/2018 to Communication, Collaboration
Improve Communications in the Workplace with a Communication Styles Assessment Great communication is an essential ingredient for a collaborative, efficient organization. But with many different personalities working together, sometimes the act of communicating can be harder than it seems. Eighty-six percent of corporate executives, employees and educators say that ineffective communications is a large reason for failures in the workplace, according to Salesforce. Don’t let this happen to your company. Below are five ways you can improve your office communication style and help your team become stronger and more successful.
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When Clients Weren’t Heard, It Took 'Learning to Listen' to Hear Them

Posted by HRDQ on 02/19/2018 to Communication
Improve Listening Skills in the Workplace No One Was Listening  Listening is an integral part of the success (or failure) of communication in the workplace. This became apparent to one large company of about 34,000 employees that needed to address a number of complaints about its compensation-benefits department. The common thread of many complaints was that employees were not listening when handling internal needs and requests. The vice president of human resources asked me to work with this department to see how the situation could be improved. I turned to HRDQ's Learning to Listen, a comprehensive communication assessment that could help identify how this department was struggling and provide a road map to improvement.  
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How a Communication Assessment Tool Fixed a Broken Team

Posted by HRDQ on 02/19/2018 to Communication
The Value of an Effective Communication Assessment Tool Relationships Were Strained The human resources manager of a large company contacted Gary Turner of Turner Consulting when her department experienced an influx of complaints coming from the firm's administrative team. The HR manager suspected that the complaints, which were mostly interpersonal in nature, were the result of recent organizational changes. In just 12 months, productivity had dropped, job satisfaction was at an all-time low, and relationships were strained. The human resources department was overwhelmed with the number of complaints and the failed attempts to improve the situation. The manager of the administrative team was equally frustrated. Diagnosing the Cause of the Problem Recognizing these symptoms from past training experience, Turner recommended to the client that they administer a communication assessment tool, 'What's My Communication Style?'as a diagnostic item and a starting point for intervention. The 24-item online assessment identifies personal communication style, and in this case, was used to profile the mix of styles within the administrative team in order to help them learn their style and how it affects others. 'What's My Communication Style?' also gave individuals a practical tool for learning how to better adapt style to improve communication and relationships with their peers. As expected, the assessment results confirmed that the team was made up of a variety of communication styles. But one metric stood out as a possible cause for the team's low morale and resulting decrease in productivity.  What's My Communication Style? revealed that while the team scored slightly above average in the "direct," "considerate," and "systematic" styles, it scored dangerously low in the "spirited" dimension. Individuals who score at the average level or above in the spirited style tend to be enthusiastic, focus on the big picture, build alliances, and prefer to work with other people. However, a low spirited score is typically indicative of individuals who are competitive, resistant to change, and terse with others. These personality characteristics were in-line with the behavior that the human resources team observed among the administrative team. "Using this insight, I developed a training session targeted at addressing the trouble spots and challenges teams face when the Spirited style is underdeveloped. I coupled that with individual coaching sessions focused on reducing competitive behavior and helping the team work together more collaboratively," Turner says. "In addition, I paid particular attention to "flexing" the ability to adapt one's dominant style to better communicate and interact with others." Team Harmony and Increased Job Satisfaction There was an immediate improvement in productivity for both the administrative and human resource teams following the intervention. Within just three months, the human resources team reported a 90 percent drop in the number of administrative team complaints. And unlike before, no one on the administrative team has applied for an internal transfer to a different function.
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