By Gary Turner, Turner Consulting Relationships Were Strained The human resources manager of a large company contacted me when her department experienced an influx of complaints coming from the firm's administrative team. The HR manager suspected that the complaints, which were mostly interpersonal in nature, were the result of recent organizational changes. In just 12 months, productivity had dropped, job satisfaction was at an all-time low, and relationships were strained. The human resources department was overwhelmed with the number of complaints and the failed attempts to improve the situation. The manager of the administrative team was equally frustrated.